This 'Knowledge Base' is your first port of call when you have a query relating to any technical aspect of the SimVenture software.
The list below covers the main query issues that we receive. Simply click on the issue to reveal the response.
Minimum Specification Requirements
The following specification is recommended to run SimVenture: 1 Ghz Pentium equivalent or better, 500Mb disk space, 1Gb RAM, 1024x768 screen (+ CDROM to install or internet connection to download), sound (although it can be used without sound), Microsoft Windows 2000, XP service pack 2, Vista, Windows 7 or 8.
Installation can fail for the following reasons:
This depends firstly on whether you are using the license server or the licenses are allocated to single PCs.License Server
Allocated PC LicensesThe main reason for the license to stop working is that something has been changed on the PC in question, such as:
If any of these have been changed you will need to apply for a new activation code by sending us the new sitecode and MID reported in the activate license window.
Software updates are made available free of charge as long as you have an existing SimVenture Maintenance contract in place (all new purchases of the software typically include a 12 month Maintenance contract).Without the maintenance contract, updates to the software cannot be released. If you have SimVenture and you want to clarify your Maintenance status, contact the SimVenture Team at: firstname.lastname@example.org
Twelve months after purchase, an extended maintenance contract can be purchased and is initially offered at 10% of the original software cost. An extended maintenance contract includes all technical and maintenance support, bug fixes and all minor updates of the software.
The Standard maintenance support service is provided free for the first 12 months and allows phone, email and web-based communication should issues arise.Twelve months after purchase, an extended maintenance contract can be bought and is initially offered at 10% of the original software cost. An extended maintenance contract includes all technical and maintenance support, bug fixes and all minor updates of the software.
Installing SimVenture on a single machine (using a download link) takes a matter of minutes. However, a licence code is then required (supplied electronically the SimVenture Team) for the software to be unlocked and operate fully.Installing SimVenture on a network normally takes less than 10 minutes. The software (including a network licence server) is provided over the Internet from SimVenture Technical support. Where it is not possible to receive the software as a download, everything is sent on a CD in the post which means it will take a few days to complete the install process.
All organisational purchases of SimVenture include a free network licence server. The licence server allows the software to be installed centrally (once) and then any connecting computer can access the software. The number of computers that can access SimVenture at any one time (concurrent) is dependent on the number of licences purchased.
The following specification is recommended to run SimVenture: 1 Ghz Pentium equivalent or better, 500Mb disk space, 1Gb RAM, 1024x768 screen (+ CDROM to install or internet connection to download), sound (although it can be used without sound), Microsoft Windows 2000, XP service pack 2, Vista or Windows 7.
This would normally only happen if the installation had become corrupted. Try reinstalling the software from scratch and if there is still a problem then contact technical support.
If you saved the game with a version of SimVenture earlier than 3.4.0 then it is unfortunately not compatible with the current version.
SimVenture needs a minimum screen resolution of 1024 x 768. In addition, the DPI setting (found in the advanced section of the display settings under control panel) needs to be set to 96 (normal), otherwise the resolution is effectively reduced and part of the game window will not fit on the screen.
SimVenture is currently designed to be used in an English regional setting with sterling as the currency. Changing the currency in windows (or using a different regional setting) may affect much of the currency in the game, but there are some areas where it will still show up as pounds sterling. We are working on improving this for future releases of SimVenture.
SimVenture is a Windows application and therefore does not run natively on Apple Macs. It should run however if you use a Windows emulation package such as Parallels or VMWare Fusion, or if you have partitioned your hard drive to run Windows in Bootcamp.